Ac adapter

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#1

Description

After gaming a bit I went back to my browser noticing the Mod had disconnected.
Looked down on floor and noticed the Mod’s displays gone black. Tried to restart to no avail.
Then I notices the green light on the ac adaptor blinking.
Don’t know what has happenend. Just died. Seriously?
My ModDuo also died on me. Refused to boot. Haven’t sent it yet due to two rounds of Covid19.
Getting serious doubt about the Mods… Really liked them but…
Can I use the adapter to the ModDuo instead while it is being sent for repairs?

How to reproduce

Try to disconnect/connect. Same thing. Blinking light on the adapter.

  1. Try to disconnect/connect. Same thing. Blinking light on the adapter.

Expected/suggested solution

Wouldn’t mind if BOTH of them worked!

Additional information

Open the controller menu (hold left knob down), navigate to Info > Versions and write down here the version.
Can’t do that since read above.

Also provide some information about your system if possible.
Asus Rog Strix Scar

  • Operating system: (Linux, Mac or Windows)
  • System version: (Windows 10 )
#2

That is really really weird that happened with both devices.

Yet, I’m not understanding this sentence:

Aren’t both devices not working? (not even powering on). What do you mean by adapter? The power supply?

If this happened with both devices I would really give a check on the source of power to the device. It’s really unusual for something like this to happen.

Also, have you written to support@moddevice.com?