I am a relatively new MOD DUO X user, and I need some help with it.
My device does not want to connect to the MOD cloud (bottom right corner icon says Failed to connect to MOD cloud), neither I can download any modules or pedalboards from the website. However, available not installed modules are visible in the plugin store tab, but when I try to obtain one, it says “Cannot install plugin, authentication failed”.
My laptop runs Windows 10. (Windows users, I know, right… ) I have tried to connect using PC and other laptop both running Windows 7, but the same problem persists.
On top of that, before posting the problem, I wanted to try my luck with Bluetooth connectivity. Didn’t even manage to make MOD recognise Bluetooth v5.0 dongle. The device status was - Unsupported (- the Bluetooth version of the dongle in use is too old (needs >= Bluetooth 3 or newer version)) That dongle below:
But his could be an issue with the dongle itself…
My MOD Duo X
Version: #7 SMP PREEMPT Sun Jul 26 06:44:54 UTC 2020
Before you ask:
I have tried modwiki troubleshooting suggestions and most obvious solutions, but none of them worked.
The only thing that could potentially cause the problem is my Internet connection. I don’t have a home broadband cable and router, and instead, I use mobile data to access the web. USB tethering mode for the PC and mobile hotspot for laptops respectively.
Please note that I am able to access plugin store but can’t download anything because of the failed authentication.
Thanks in advance,