Hi mod community,
this message to express my disappointment.
In june my modduo crashed, and I have still no way out.
I had very few help on the forum (see topic MODDUO stopped working ) , and finally I was asked to return my modduo. I returned it, postal service acknowledged delivery on 13th of august, but no news … and after asking several times, it comes out that the modduo is lost. Now we are 4 month later, the only answer I have from customer service is “we do our best to find it”.
I have several complaints :
modduo is bugged
not small bugs that prevent use a function, or force the user to reboot… a bug that break the device : no more boot ! and mine stopped working during normal use : no shock, never used on stage…my case is not isolated : it appears that several people faced similar bugs (Mod duo does not boot (freeze on logo / mod duo screen) , MOD stuck at boot , Mod Duo stuck at splash screen (x64, Win10) )
moddevices does not put efforts in solving the bugs
when I raised the problem, no question about how the bug appeared, what I was doing … nobody demonstrated that he cared about tracking a bug.
customer service is failing
I was an early customer, I pre-ordered a device of the first batch, really enthusiastic about the concept. I worked in a startup in the field of embedded linux, knowing all the difficulties, I was in a forgiving state of mind. But enough is enough, today I have the feeling of having been abused. I can’t afford seeing hundreds of € vanished, and I am sad today thinking the only solution left is saving money to buy a BOSS GT100 or Line6 Helix LT…