This is a message to the MOD Duo X pre-purchasers
I am writing to inform on the status of the current production batch and the delivery of the units.
Due to the Coronavirus hazard, the process is currently on standby. The enclosures and computer modules should have been shipped right after the end of the Spring Festival but the process has been halted.
The Coronavirus is affecting all manufacturing and product coming out of China for all manufacturers. It is an ever-changing situation and we are only now starting to get an understanding of how it will affect us. There has been an extended Chinese New Year Holiday which has now ended. Factories now must apply for a license to re-open by presenting their plan to help prevent the spread of the virus.
We will have a delay due to the slower return of workers and the backlog that has been generated. We do not know the extent of the delay yet due to the evolving situation but we will update you once we know more. We have no control over this and most of the manufacturers are in the same position.
Any production date forecast will only be given when they resume working and re-organize regarding the delays of production in the entire country. Some of our suppliers have already informed that they will only be back in operation by the first week of March, so delays of at least 1 month are to be expected for the deliveries of the MOD Duo X.
In the meantime, all the possible preparations are being done here in Germany for the production and assembly of the units. Most of the electronics are made locally and, once the parts arrive from China we’re ready to assemble without loss of extra time.
I understand the frustration regarding the delays and, at the moment. I apologise and make my best to keep you up-to-date.
If you have pre-ordered a Duo X and desire a refund, please contact us and we will promptly do it. I’d like to remember, however, that these MOD Duo X units have stronger processors than previously planned, but are being offered at a reduced price to honour the deal we’ve always presented. The price will have to increase once they hit the stores.
Also, there is a special condition in the upcoming MOD Dwarf Kickstarter campaign aimed at owners of MOD Devices. If you have pre-ordered a Duo X you’re also entitled to this pledge.
To finalise, I’d like to thank you for your kind patience and valuable support. Albeit this has been a lengthy process, it is coming to an end and the final form of the MOD Duo X is impressive in many ways. We hope you’re excited as we are.