Failed to connect to MOD cloud


#1

I’m getting the message “Failed to connect to MOD cloud” with the mouse hovering over the update button, and the plugins view only shows the installed plugins (the “installed only” button is unchecked). I haven’t changed anything since last time I connected it a few weeks ago.

I’ve tried several times today with a few hours and reboots in between and always get the same issue.

The browser console shows internal server errors from api.moddevices.com:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)
?v=1.6.2.614:152 MOD authentication failed
stats:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
jquery-1.9.1.min.js?v=1.6.2.614:4 GET https://api.moddevices.com/v2/lv2/plugins?text=&summary=true&image_version=1.6.2.614&stable=true&_=1552176656957 500 (Internal Server Error)
send @ jquery-1.9.1.min.js?v=1.6.2.614:4
ajax @ jquery-1.9.1.min.js?v=1.6.2.614:4
searchAll @ cloudplugin.js?v=1.6.2.614:353
JqueryClass.$.fn.(anonymous function) @ modgui.js?v=1.6.2.614:1180
search @ cloudplugin.js?v=1.6.2.614:193
JqueryClass.$.fn.(anonymous function) @ modgui.js?v=1.6.2.614:1180
options.open @ cloudplugin.js?v=1.6.2.614:127
dispatch @ jquery-1.9.1.min.js?v=1.6.2.614:2
v.handle @ jquery-1.9.1.min.js?v=1.6.2.614:2
trigger @ jquery-1.9.1.min.js?v=1.6.2.614:2
(anonymous) @ jquery-1.9.1.min.js?v=1.6.2.614:3
each @ jquery-1.9.1.min.js?v=1.6.2.614:2
each @ jquery-1.9.1.min.js?v=1.6.2.614:2
trigger @ jquery-1.9.1.min.js?v=1.6.2.614:3
open @ window.js?v=1.6.2.614:138
$.fn.window @ window.js?v=1.6.2.614:198
toggle @ window.js?v=1.6.2.614:174
$.fn.window @ window.js?v=1.6.2.614:198
(anonymous) @ window.js?v=1.6.2.614:101
dispatch @ jquery-1.9.1.min.js?v=1.6.2.614:2
v.handle @ jquery-1.9.1.min.js?v=1.6.2.614:2
_super.bugsnag @ buy-button-storefront.js?v=1.6.2.614:7433
jquery-1.9.1.min.js?v=1.6.2.614:4 GET https://api.moddevices.com/v2/devices/nonce?_=1552176656959 500 (Internal Server Error)
send @ jquery-1.9.1.min.js?v=1.6.2.614:4
ajax @ jquery-1.9.1.min.js?v=1.6.2.614:4
Desktop.authenticateDevice @ desktop.js?v=1.6.2.614:357
Desktop.getDeviceShopToken @ desktop.js?v=1.6.2.614:1769
(anonymous) @ buy-button-storefront.js?v=1.6.2.614:5665
init @ buy-button-storefront.js?v=1.6.2.614:5664
createComponent @ buy-button-storefront.js?v=1.6.2.614:6180
(anonymous) @ desktop.js?v=1.6.2.614:1812
Promise.then (async)
Desktop.createCart @ desktop.js?v=1.6.2.614:1811
(anonymous) @ desktop.js?v=1.6.2.614:1787
Promise.then (async)
(anonymous) @ desktop.js?v=1.6.2.614:1785
Desktop.fetchShopProducts @ desktop.js?v=1.6.2.614:1783
searchAll @ cloudplugin.js?v=1.6.2.614:333
JqueryClass.$.fn.(anonymous function) @ modgui.js?v=1.6.2.614:1180
search @ cloudplugin.js?v=1.6.2.614:193
JqueryClass.$.fn.(anonymous function) @ modgui.js?v=1.6.2.614:1180
options.open @ cloudplugin.js?v=1.6.2.614:127
dispatch @ jquery-1.9.1.min.js?v=1.6.2.614:2
v.handle @ jquery-1.9.1.min.js?v=1.6.2.614:2
trigger @ jquery-1.9.1.min.js?v=1.6.2.614:2
(anonymous) @ jquery-1.9.1.min.js?v=1.6.2.614:3
each @ jquery-1.9.1.min.js?v=1.6.2.614:2
each @ jquery-1.9.1.min.js?v=1.6.2.614:2
trigger @ jquery-1.9.1.min.js?v=1.6.2.614:3
open @ window.js?v=1.6.2.614:138
$.fn.window @ window.js?v=1.6.2.614:198
toggle @ window.js?v=1.6.2.614:174
$.fn.window @ window.js?v=1.6.2.614:198
(anonymous) @ window.js?v=1.6.2.614:101
dispatch @ jquery-1.9.1.min.js?v=1.6.2.614:2
v.handle @ jquery-1.9.1.min.js?v=1.6.2.614:2
_super.bugsnag @ buy-button-storefront.js?v=1.6.2.614:7433
jquery-1.9.1.min.js?v=1.6.2.614:4 GET https://api.moddevices.com/v2/lv2/plugins/featured?_=1552176656966 500 (Internal Server Error)

#2

Dear @davidr,

I’ve opened a ticket with our support team. They will be reaching out to you soon.

Cheers!


#3

Same here, and http://pedalboards.moddevices.com
not reachable.


#4

yeah the database seems to be down. so no pedalboards and no api


#5

Hey guys. Thanks for reporting this.
We got a small issue with our API server. It’s back to normal.

Let me know if you still see any problems.


#6

All looks good now. Thanks.