I didn’t want to leave this topic hanging in case anyone was wondering what happened… here’s the story
Despite the best efforts and hard work of the MOD team unfortunately my MOD arrived with a broken wire at the solder joint on one of the footswitches. As soon as Gianfranco (the MOD CEO) saw this post he emailed me and expressed his disappointment that this had occurred and offered me the choice of shipping a footswitch with detailed instructions on how to install/replace it or to allow me to ship my Duo back to the factory. Having already fallen in love with the MOD I opted to have a footswitch sent. While disassembling my MOD to see why the footswitch was not working I came across a second issue… At some point in production the 1/4" guitar and headphone jacks transitioned from being manufactured by Neutrik to jacks made by Rean, the MOD team were told by their parts supplier that the specs of the jacks were identical but in fact there was a difference in the threads of the metal inserts that thread through the outside of the MOD case into the plastic jack bodies that mount to the mainboard. The result of this was that the metal inserts on my MOD were threaded with a fine thread that did not properly match and tighten into the plastic threads in the jacks. As soon as I mentioned this to Gianfranco he was very forthcoming with what had happened with the jack suppliers and immediately shipped me the metal inserts with the correct coarser threads.
I have been very impressed with the fast response and sincere concern from Gianfranco, although my intial MOD experience was not perfect my customer service experience certainly has been.
Everything is now as it should be and I will be excited to get to tracking my bands next album with my MOD Duo and getting out and playing more gigs with it, thanks again to Gianfranco and the team, keep up the great work!