Well, to be honest I wasn’t enamoured of paying another £133 (€150), but I really want this pedal. I’ve already got rid of all my others ready for getting it. Having waited extra for the Founders Edition I really hated the thought of waiting even longer. So, I agreed to paying the extra to get it shipped within the next few months. It’s looking a real kickass pedal and will fit into my electronics music setup brilliantly.
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I’m super happy that I’ll be able to keep downloading new effects and building new pedal boards. The Dwarf has been hands down the best investment I’ve ever made in my music career.
I’m going to keep stomping for this thing.
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@mno,
Other than @gianfranco saying that he expects cloud services to be restored by the first week of October, it is hard to put a date on deliveries at this point.
Realistically speaking, considering that there are chip acquisitions involved, I would think it very unlikely that new units would be rolled out before late November at the earliest. There is production, assembly, testing, shipping, and making sure all else is in place in between. MOD will also be operating with a leaner team.
Bear also in mind that not all units produced will be used to clear backers backlog, even with the extra payment – which is in fact a pre-acquisition of plugins, that will cost MOD money down the road. To have a significant revenue out of the current run, MOD needs to sell many units to retailers and generate revenue for the next 6 months. So paying the 150 extra doesn’t necessarily earn you a spot in the first row.
(Please notice: I am NOT affiliated with MOD past or present, and have no insider knowledge. This is my opinion and understanding of their current business plan – which, to be perfectly honest, has bits and pieces that, if I were a major investor, I would not agree with.)
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Congratulations @gianfranco, supporters and to us all.
I love my Mod Duo X. Long life to MOD AUDIO UG
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Thank you @QuestionMarc . That clarifies a lot. I am a patient person, so time isn’t an issue. It’s more that I don’t miss out on the possibility to get a unit in the future, because I missed a post on this forum that requires me to take some action.
Given the situation, I don’t mind getting no unit or, paying more to get a unit sometimes in the future, as long as I don’t have actively monitor all the conversations and threads.
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hi @mno!
note this comment from @gianfranco in another thread:
…not sure where you sit on all the issues, but if you’re interested in helping the new company as much as possible (and are happy and able to do so!), it seems that paying the 150€ to get your Dwarf sooner is the best option! 
cheers, and thanks for chiming in!
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whens the cloud server gonna be back up?
It is the 1st post of this thread…
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If my understanding is right @mno, all you have to do is fill out the survey and you won’t have to check the forum.
If you have not received it, please write MOD directly.
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What a relief, a huge congratulations
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To everybody asking for the cloud to be back up, we’re actively working on it. There are a few things that we need to get in order first, but I expect it to be back as soon as we’re clear on making payments to our cloud providers. Technically speaking it’s not difficult, just need to clear some bureaucracy first. You’ll be hearing more from @gianfranco or me soon.
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Excellent news!
Well done, all x
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During the last update my mod duo x seems to have taken the wrong turn somewhere and now doesn’t start up properly.
I have tried to contact gianfranco and the support, I have visited the former mod Berlin Studio, but couldn’t get in contact with anybody of the mod team.
What can I do?
Just need it software checked by somebody, who knows the unit.
Happy to pay for it, if we get it starting again…
Thanks in advance 
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I’ve seen a few people trying eagerly to get support now that the reboot has been declared as successful. Just bare in mind that there is a lot or bureaucracy to deal with to get a new company up and running (especially in Germany) . The old company doesnt exist anymore. I would just say to have some patience. I’m sure they will be able to help you out soon but i imagine they have a lot to catch up on
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Hey @kevplaysbass! This one is on me and sorry for the situation. With what happened I was forced to hold on to your case so you would not end up with your device stuck with us in case of what eventually happened (fortunately the reboot also happened so we would be able to “unstuck it”). Please DM me with the info about the case if you can screenshot or forward me the emails that we exchanged (I can give you my new address in the DM’s if needed 
). Since we lost access to Zendesk, I’m afraid that I will not be able to fully check the history of our conversation.
Cheers (to MOD Audio ),
João
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Don’t worry, we will send an email to remaining backers, and most likely share updates on Kickstarter and Indiegogo (and here) when the time comes. Just be sure to wait for it and keep an eye in any of these places
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Hey @nomilian,
Please DM me as well with your case. For now, it is the best solution.
I will try to help you sorting that out
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What will happen with money owed to developers from apps sold on the store? We have no statistics on what was sold and therefore have no way to petition the court for payment. Also, I believe that the new company needs to reach new agreements with developers because we never agreed to do business with the new company. Will somebody be reaching out to us?
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The plugin statistics are all there, but unfortunately were not delivered to all plugin partners. It needs manual processing as the old agreements defined the payout after payment fees and tax which vary by country of the customer. I’m sorry I wasn’t able to keep up while we have all those extraordinary things happening and nobody there to delegate it to anymore. However, starting fresh now, I want to switch to a simpler agreement which allows for easy automated sales reporting.
Let’s discuss this and how to handle unpaid old plugin sales in a call. DM me with a suggested time please @looperlative and others affected. I’m already on it with some and it would be nice to have this done next week until we bring back the cloud.
That said, the cloud cannot come back this week already as desired. We have prepared as much as possible on our side but we could not pay the cloud service providers yet. Not for liquidity reasons anymore but hurdles and bureaucracy still with banks and authorities. Don’t worry, we are on it and it should be solved very soon.
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