Hi,
Last night I went to bed with a working DuoX and when I woke up, I heard a steady pulse coming from my monitors. As I looked around to find the source, I noticed the DuoX screens were out. I pulled out the 1/4" cables and USB cable from the DuoX and the pulsing stopped. Plugging the USB cable back in made the pulsing audible again. I tried pulling out the power adapter and plugging it back in to see if it would power back up and I got nothing. I tried using my Duo’s power supply without success. I tested the DuoX power supply by plugging it into my Duo and that worked fine. I have the power plugged into a rack mount surge protector and everything else plugged into it is working fine. I’m not sure what happened overnight, but when I woke up my DuoX was dead.
The only other odd thing is I had attempted to update the firmware when the RC was released a while back, but it would not update. My Duo updated fine. I had decided to wait until an update was made available through a push to see if that would take before seeking help, but at this point I won’t be able to try that out.
Are there any other things I can try to trouble shoot this unit or do I have to send it in for repairs? Please let me know and thank you in advance for any helpful suggestions.