Unable to update the system

Description


When upgrading the MOD DUO software, after copying the .TAR file and ejecting and unpluging the device, nothing happens. The display keep showing “copy file, eject and unplug”

How to reproduce


  1. upgrading software from 0.15 to 1.0.6 on MAC

Expected/suggested solution


Wanted to update the software to the newest version.

Additional information


Open the controller menu (hold left knob down), navigate to Info > Versions and write down here the versions.

  • release:
  • controller:

Also provide some information about your system if possible.

  • Operating system: (Linux, Mac or Windows)
  • System version: (Windows 10 or Mac 10.10, etc)

Hey Mgermani,

The 0.15 release has a bug with the unplug event not always triggering on macs, did you try upgrading to 1.0.6 multiple times already? In general, retrying it a couple of times should resolve the problem.

Another, perhaps less tedious fix would be to copy the tar to a USB stick, and inserting that into the USB port of the mod. This should bypass the mac-issue altogether.

  1. Before powering on the mod, insert the USB stick and press and hold the left footswitch and knob
  2. Power on the mod
  3. After ± 3 seconds, release the footswitch and knob
  4. The update should run as expected

Please let us know if this resolves your problem

Jesse

It worked, thanks!

Perfect, thank you for letting us know!

Jesse