I’ve seen a few people trying eagerly to get support now that the reboot has been declared as successful. Just bare in mind that there is a lot or bureaucracy to deal with to get a new company up and running (especially in Germany) . The old company doesnt exist anymore. I would just say to have some patience. I’m sure they will be able to help you out soon but i imagine they have a lot to catch up on
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Hey @kevplaysbass! This one is on me and sorry for the situation. With what happened I was forced to hold on to your case so you would not end up with your device stuck with us in case of what eventually happened (fortunately the reboot also happened so we would be able to “unstuck it”). Please DM me with the info about the case if you can screenshot or forward me the emails that we exchanged (I can give you my new address in the DM’s if needed 
). Since we lost access to Zendesk, I’m afraid that I will not be able to fully check the history of our conversation.
Cheers (to MOD Audio ),
João
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Don’t worry, we will send an email to remaining backers, and most likely share updates on Kickstarter and Indiegogo (and here) when the time comes. Just be sure to wait for it and keep an eye in any of these places
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Hey @nomilian,
Please DM me as well with your case. For now, it is the best solution.
I will try to help you sorting that out
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What will happen with money owed to developers from apps sold on the store? We have no statistics on what was sold and therefore have no way to petition the court for payment. Also, I believe that the new company needs to reach new agreements with developers because we never agreed to do business with the new company. Will somebody be reaching out to us?
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The plugin statistics are all there, but unfortunately were not delivered to all plugin partners. It needs manual processing as the old agreements defined the payout after payment fees and tax which vary by country of the customer. I’m sorry I wasn’t able to keep up while we have all those extraordinary things happening and nobody there to delegate it to anymore. However, starting fresh now, I want to switch to a simpler agreement which allows for easy automated sales reporting.
Let’s discuss this and how to handle unpaid old plugin sales in a call. DM me with a suggested time please @looperlative and others affected. I’m already on it with some and it would be nice to have this done next week until we bring back the cloud.
That said, the cloud cannot come back this week already as desired. We have prepared as much as possible on our side but we could not pay the cloud service providers yet. Not for liquidity reasons anymore but hurdles and bureaucracy still with banks and authorities. Don’t worry, we are on it and it should be solved very soon.
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Hope the reboot is moving forward. I understand that it may take a while to clear up everything so as to get the bureaucratic bits in place.
Still, it would be nice if MOD could outline the next steps and goals, and how you intend to turn things around in the longer term.
For instance, it’s already been told that this is a “runway” period, with more funding being needed further down the road. Also, that the contractor is (obviously) constrained at the amount of units that can be produced. Therefore, what’s the outlook for sales revenue? In what situation will the company be financially speaking further down the road? And most importantly, how will the ‘ecosystem’ be maintained from this point on?
(BTW, I did not receive a communication regarding the transfer of funds, is that already happening?)
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I’m glad you posted this up because I don’t have the time to keep ferreting through all the relevant threads on here to find out what’s going on. Already I’ve found loads of info I wasn’t aware just poking around today. I think that now it would be a good idea to centralise what’s going on in thread, and on Kickstarter/Indigogo for ease of communication.
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Quick update:
As of today, MOD Audio is listed in the German company register. A change of ~100 bytes in a public database costing us ~1 k€ but legaly unblocking everything for us.
That took longer than expected. As advised by our insolvency lawyer, we bought a shelve company to speed things up and avoid personal liablity risk for @gianfranco and myself with the asset deal. The company seller advertises “be operative in 24h” and already said honestly on the phone it’s like 1 week in practise. Well, it took 3.5 weeks and some undesired extra steps in our particular case.
But anyways, I’m glad to be over that one-off hurdle now and can see the final stretch of the German bureaucracy marathon. Now as we have banking finally, @gianfranco will be sending out the final contract and transfer information to all community investors. While a lot of things already got rolling, now we are fully operative!
We will issue a press release on the reboot tomorrow, honoring also pretty much the support of you all!
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Thanks @friedsilence Andreas,
glad it all finally sorted out.
Have a good night’s sleep.
Greetings and God bless, Marius
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Amazing news!!!
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Thanks for keeping us posted!
I don’t mean this in a negative way:
We addressed MOD in the past about pro-active comm instead of waiting for community members to ask for these kind of updates.
It doesn’t have to be much, it could be (much like) a Twitter feed but if the Community is an import part of the story and stakeholder in future success, expectation management and comm becomes even more important.
(Sorry, in Flemish dutch we call dat “jobdeformation”, a mutation that makes you say or do things because of the job you do/did)
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I have to add on this topic that indeed MOD needs to improve their communication. But that goes beyond periodicity/frequency and form: it needs to be more centralised and agreed upon by the powers that be. In some occasions, seems like there is little or no coordination as to what is being said.
We all can understand the shortness of staff and other pressures. It is clear this “transition” (or reboot) is being taxing for those in charge. But a business, big or small, collectively- or corporate-owned, with cheap or expensive products, simply HAS to have some sort of guidance and oversight on that matter. If your business depends on distance communication, forums, reviews, sales network, etc, then it’s much more so.
Just my 2 pence.
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Just a quick update to people following this thread/post. Most of our cloud environment is back up. You should be able to access the plugin store and share pedalboards.
Maxgen is still down but should be back in the few days.
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great… got some plans for max gen~ !
so great to see The Beast coming back to life! 
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i’ve just updated my installed plugins on Duo X, installed a few new ones, and loaded a few shared pedalboards … all went fine!
side-note: i brought my Duo X with me on tour even though i’m not using it in performance, just so i could play with the cloud when it came back online! 
fun times!!
oh, and one question, just out of curiousity: the forum, along with other MOD cloud services, still use the moddevices.com domain name. it seems just a bit messy and potentially confusing to users. are things going to eventually all gather under the mod.audio domain name? …or are there complications around doing that, because of existing MOD hardware which might still be at older versions of the system software?
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Some references to moddevices still remain. In order to fully eliminate it we will need to release an OS update.
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And a quick update on Ale´s update
Plugins are not purchaseable yet. Still working on it.
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Thank you all for bringing the servers back to life.
I was curious if there’s a chance Maxgen could run locally? And if so, what the requirements would be?
One of the big pluses that brought me to MOD was the possibility of porting gen~ objects, and would like to not depend on a cloud service for that, if at all possible.
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totally possible. the issue is that the build is for a linux machine, which is the same OS Max does not support…
if we could get GitHub - crosstool-ng/crosstool-ng: A versatile (cross-)toolchain generator. building and working for cross-compilation, that would be the best. but macOS updates breaks stuff all the time, it is a major maintenance burden to keep such tools working on a regular basis. (I was able to start a successful build of it once on an older macOS system, but gave up when the exact same didnt work on a new macOS version)
in theory we could create a toolchain that is relocatable (that is, can be moved to different dir or entire different system), but then we get into issues due to macOS security policies that disallow running non-signed tools.
simplest solution might be something using a virtual machine (or docker), push files to it for building, and retrieve the binaries.
the tricky part is automating it.
if you dont mind the hassle, and already have a Linux system working, the setup is pretty easy (for developers). needs mod-plugin-builder for the specific target (duo, duox or dwarf), then import the local.env, and follow steps on GitHub - moddevices/max-gen-skeleton: Skeleton for creating Max gen~ based plugins.
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